Frequently asked questions

How do I start a conversation with you?

Please book a 15 minute phone / video call here to see if we’re a good fit. From here, we will arrange the initial meeting.

Where are meetings held?

We typically meet our clients at our offices in Rayleigh or via Zoom or Teams if clients prefer. For mortgage and insurance advice, this can be completed entirely by telephone if that’s easier for our clients.

Do I have to pay for an initial meeting?

No, initial meetings are without charge and held at our expense.

What do I need to bring to an initial meeting?

Please bring any paperwork you have to hand in relation to existing plans and policies.

How long should I allow for an initial meeting?

Please allow for around one hour.

Do I have to sign up to your services at an initial meeting?

No, certainly not. We’ll explain what the next steps to becoming a client will look like, and leave it with you to decide how you’d like to do things from there.

How can I book an initial meeting?

Please use the meeting booking facility here, give us a call, or send us an email.

Are you independent?

Yes, we provide independent advice on investments, pensions, mortgages and insurance.

Are you regulated?

Yes. You can find our entry on the FCA register here.

Can you advise on final salary and defined benefit transfers?

No, we don’t do this in-house, but we can refer you to a specialist.

How do you charge for your service?

We’ll cover our fees as part of the initial meeting, as what we charge very much depends on the work we do for you. We are neither the cheapest nor the most expensive, and truly believe that we offer great value to the clients we work with.

Let’s chat…

Whether you have a question about our services, how we work, or anything else, our team is ready to talk.